NQF Level

NQF 2

Credits

28

Duration

3 Months

SAQA Nr

99708

Delivery Mode

Full time or Blended learning

Cost Amount

Entry Requirements

  • NQF Level 1 (Grade 9) with Mathematical
    Literacy and Communication

Service Station Attendants are responsible for the sale and dispensing of fuel, lubricants, automotive accessories, and conducting minor vehicle checks at service stations. They also process payments and engage with customers on the forecourt, ensuring smooth operations and customer satisfaction. Skilled Service Station Attendants play a crucial role in enhancing the profitability and reputation
of service stations within the Fuel industry. Their ability to increase revenue and uphold the service station’s image contributes to overall business success, thereby aiding in the reduction of unemployment levels in the South African economy.

What this qualification consists of

Knowledge
modules

  • Principles of Customer Service.
  • Forecourt Operations.

Practical Skills Modules

  • Communicate with customers.
  • Perform forecourt services.

Workplace experiences
modules

  • Processes and procedures for interacting with customers and team members.
  • Processes and procedures for working on a forecourt


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