NQF Level

NQF 3

Credits

54

Duration

6 Months

SAQA Nr

99669

Delivery Mode

Full time or Blended learning

Cost Amount

R 20 000

Entry Requirements

  • NQF 1 (Grade 9) with Mathematics
    and Communication

Become an indispensable asset in the retail landscape as a Sales Assistant, engaging with customers, addressing inquiries, and delivering top-notch customer service across various retail environments. Recognizing the pivotal role of Sales Assistants, also known as Retail Sales Advisors, the Wholesale and Retail sector emphasizes the critical importance of the Sales Assistant qualification in driving the development of both retail and wholesale sectors. Moreover, by equipping individuals with this qualification, we pave the way for reducing unemployment levels in the South African job market, empowering more qualified Sales Assistants and Retail Sales Advisors to enter the workforce with confidence and competence.

What this qualification consists of

Knowledge
modules

  • Principles of attending to different types of customers and resolving customer queries impacting on sales.
  • Principles of service excellence and building customer relationships in retail and wholesale sales.
  • Concepts and principles of selling in a full-service retail and wholesale environment.

Practical Skills Modules

  • Interaction with different types of customers and present a positive image.
  • Handle customer queries and complaints.
  • Provide customer service and build customer relationships.
  • Sell products to customers using the sales cycle.
  • Use advanced selling techniques.

Workplace experiences
modules

  • Processes and procedures for attending to different types of customers, handling customer queries and communicating with customers.
  • Processes and procedures for providing customer service.
  • Processes and procedures for selling products to customers using the sales cycle and advanced selling techniques in a full-service wholesale or retail sales environment


IIB Project Manager banner

The future
is Business

Download course outline

Explore the course on-the-go by downloading the course outline. Quickly reference the structure, objectives and key information whenever you need it.

Download now