NQF Level

NQF 6

Credits

507

Duration

3 Years

SAQA Nr

91789

Delivery Mode

Full time or Blended learning

Cost Amount

R 40 000 p.a.

Entry Requirements

  • NQF 4 (Grade 12)

The learning pathway includes, at the lowest level, qualifications for shop keepers, then chain store managers and finally Retail Manager (Retail Store Managers). The qualification defines and structures what has previously been largely an informal process. This ensures that qualifying learners will have undergone learning which is broad enough to encompass all critical aspects of retailing while at the same time being fit – for purpose. Customers will enjoy higher levels of customer service, health, safety and secu rity

What this qualification consists of

Knowledge
modules

  • Retailing.
  • Customer Service in Retail.
  • Asset and Risk Management in Retail.
  • Retail Marketing.
  • Retail Management.
  • Retail Financial Management.
  • Communication in Retail.
  • Human Resource Management in Retail.
  • Logistics and the Supply Chain in Retail.

Practical Skills Modules

  • Manage people and relationships.
  • Manage operational processes.
  • Manage workforce planning processes.
  • Manage employee performance.
  • Plan and control service standards.
  • Build stakeholder relationships.
  • Plan and manage stock.
  • Price, merchandise and store stock.
  • Manage supplier performance and relationships.
  • Optimise stock performance.
  • Develop marketing and sales plans.
  • Develop and interpret financial documents.
  • Manage cash flow, NQF Level 6, 5 Credits.
  • Work with financial accounts and business plans.
  • Manage and mitigate risk.
  • Manage assets.

Workplace experiences
modules

  • Operational planning and implementation.
  • Human resources management.
  • Industrial relations.
  • Management of customer shopping experience.
  • Stakeholder engagement.
  • Stock management.
  • Supply chain management.
  • Sales management.
  • Marketing management.
  • Cash management.
  • Financial management.
  • Financial control.
  • Risk management.
  • Asset management.


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The future
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