NQF Level

NQF 5

Credits

445

Duration

3 Years

SAQA Nr

102161

Delivery Mode

Full Time

Cost Amount

R 35 000 p.a.

Entry Requirements

  • NQF Level 4 with Communication.

Acquire a range of administrative skills to coordinate the activities of an office including information management and operational processes. Support management with office and information administration demonstrating a range of administrative and communication skills. They will be able to function in Human Resource, Marketing, Public Relations or Financial departments/unit which will enable them to accomplish tasks professionally and efficiently in the increasingly computerised environment of a business office in accordance with national and international standards in the field. Understand cultural diversity, multicultural communication and the principles of a professional image and grooming to promote the image of the organisation.

What this qualification consists of

Knowledge
modules

  • Effective office administration and management.
  • Business communication and customer services.
  • Office protocol, deportment, and etiquette.
  • Apply End User Computing. Social media and digital literacy.
  • Introductory project management. Computerised Project Management.
  • Basic business calculations.
  • Resource and procurement management.
  • Tender and procurement processes, and procedures.
  • Document management and record keeping.
  • Staffing, and people support.
  • Principles of the National Qualifications Framework (NQF) in relation to Skills development and Workplace Skills Plan (WSP) administration.
  • Public relations, marketing, and advocacy. Ready for work standards. 

Practical Skills Modules

  • Communication and effective customer relationships.
  • Manage,coordinate and assist in the administration and clerical support of resources to facilitate the smooth and effective operational activities 
    within the organisation.
  • Assist in the administration and preparation of the process of tendering of contracts.Manage meetings. 
  • Payroll processing and pay administration. Support the recruitment, selection,and induction of staff.
  • Classify, identify, register, track and dispose of records and information. 
  • Assist in the administration and preparation of the Workplace Skills Plan (WSP)
  • Provide administrative support to Marketing/Public Relations division.
  • Prepare, install, and dismantle exhibition elements. 
  • Manage a small project.

 

Workplace experiences
modules

  • Perform administrative and meeting support functions to support management.
  • Handle customer and client’s queries and liaison in an office.
  • Marketing/Public Relations and administrative support.
  • Assist in planning and coordinating at least two special events/conferences.
  • Procure and allocate resources.
  • Solicit tender offers in terms of a set of procedures.
  • Manage a paperless office.
  • Supervision, and training of administration staff.
  • Assist in developing a Workplace Skills Plan according to employee training needs.
  • Apply ready for work standards to everyday work activities.


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